Delete Your Account
Request deletion of your Haraka Mobility account and the personal data linked to it.
How to request deletion
You can ask us to delete your Haraka Mobility account at any time, in either of these ways:
- In the mobile app — open Account → Delete account and confirm. Your request is sent to our team straight away.
- By email — write to info@harakamobility.com from the email address registered to your account, with the subject “Delete my account”. You can also call us on +971 58 108 5308.
What happens next
Our team reviews each request so that any equipment still out on hire can be returned and any outstanding balance settled before the account is closed. We aim to complete deletion within 30 days of your request and will contact you if anything needs to be resolved first.
What is deleted
- Your name, email address, phone number and password
- Saved delivery and collection addresses
- Your saved preferences and any device push tokens
- Your booking history as it is linked to your profile
What we have to keep
Some records cannot be erased immediately. Where UAE law requires it, we retain transaction and invoice records needed for tax, accounting and audit purposes. These are kept only for as long as the law requires, are not used to contact you, and are not linked to an active account.
Changed your mind?
While a request is still being reviewed you can cancel it from Account → Delete account in the app, or by replying to our confirmation email. Once the account has been deleted, it cannot be restored.
Questions
Contact us at info@harakamobility.com and we will help. For more on how we handle personal data, see our Privacy Policy.