Haraka Mobility in Dubai Mall – Privacy Policy
Last updated: 13 November 2025
Haraka Mobility (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or rent mobility equipment from us in Dubai, UAE.
1. Who We Are
Website: https://harakamobility.com
We act as the Data Controller responsible for your personal data.
Contact us for any privacy-related questions:
Email: [email protected]
Phone: +971 4 370 9893
2. Personal Data We Collect
2.1 Information You Provide
- Name, email address, phone number
- Delivery or collection address
- ID details (Emirates ID or passport)
- Payment information (via secure processors)
- Details entered in booking or contact forms
- Comments on the website (including IP for spam protection)
2.2 Information Collected Automatically
- IP address, browser type, device information
- Cookies and similar tracking tools
- Website analytics and usage behaviour
2.3 Rental-Related Information
- Rental history and service interactions
- Equipment usage data for safety and maintenance
- GPS tracking data (only if your rented equipment contains a tracker)
3. Lawful Basis for Processing
We process your data under the UAE PDPL based on:
- Contractual necessity – to deliver and manage rentals
- Legitimate interests – to protect equipment, prevent fraud, improve services
- Legal obligations – accounting, auditing, and regulatory purposes
- Consent – marketing or optional data you choose to provide
4. How We Use Your Data
- Processing bookings and managing rentals
- Delivering and collecting mobility equipment
- Customer service and communication
- Equipment safety and loss prevention
- Website improvement and analytics
- Legal compliance and insurance requirements
- Marketing communications (only with consent)
5. Sharing Your Data
Your data may be shared with:
- Payment providers
- Delivery and logistics partners
- Website hosting and IT service providers
- Analytics platforms (e.g., Google Analytics)
- Insurance providers or law enforcement where legally required
- Spam detection services (e.g., Akismet/Gravatar)
We never sell your personal data!
6. International Transfers
Some service providers may process your data outside the UAE. When this happens, we ensure the transfer meets UAE PDPL requirements through measures such as:
- Adequacy decisions
- Contractual safeguards
- Your explicit consent (when required)
7. Data Retention
We retain your data only as long as needed:
- Rental/service records: up to 6 years
- GPS/location data: 30–180 days
- Comments: retained indefinitely unless you request removal
- Marketing data: kept until you unsubscribe
- User accounts: stored while active
8. Your Rights
Under the UAE PDPL, you may request to:
- Access your data
- Correct inaccurate information
- Request deletion (where legally permissible)
- Withdraw consent at any time
- Restrict or object to certain processing
- Receive a copy of your data in portable format
To exercise any rights, email us at: [email protected]
9. Cookies & Tracking
We use cookies to:
- Operate essential website features
- Store preferences
- Analyse traffic and improve performance
You can manage cookies through your web browser settings.
10. Security
We implement technical and organisational measures to safeguard your personal data, including encryption, secure servers, and access controls.
11. Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.